Royal Sun Alliance (RSA) is one of the largest property and casualty insurers in Canada. Having standardized on the Drupal platform for its web properties and Java stack for internal applications, the RSA eBusiness team was soon confronted with the problem of trying to deliver fresh, new digital innovations, while maintaining and supporting a growing portfolio of websites and applications.
RSA sought a support model that would allow its eBusiness team to quickly ramp up new projects, without compromising the maintenance and enhancements of its existing systems and sites.
RSA eBusiness leveraged K2 Digital’s Digital Hypercare practice area, which enabled their internal team to focus on building new web properties and proactively respond to RSA’s digital needs, without being bogged down with feature enhancements, maintenance activities and upgrades to existing digital assets.
Several services from K2 Digital’s Digital Hypercare practice were fully integrated into RSA’s standard operations process, including development and release management, quality assurance reporting and documentation. Moreover, the model also allowed the eBusiness team to draw on other K2 Digital resources on an ad hoc basis (such as strategy, user experience, and design), further enhancing their efficiency and speed-to-market.
DIGITAL HYPERCARE PROVIDES THE CARE, MAINTENANCE AND SUPPORT FRAMEWORK THAT ENABLES DIGITAL INNOVATION FOR RSA.